Jakarta, 1 January 2025 - PT Bank Central Asia Tbk (BCA) won 15 awards at the Temu Karya Mutu dan Produktivitas Nasional (TKMPN) XXVIII 2024 competition at the Nusa Dua Convention Center, Bali. The 15 awards were obtained from the participation of 9 teams in BCA's e-Channel & Settlement Services (CSV) Division. These positive achievements reflect BCA's commitment to delivering sustainable banking service innovations, to improve productivity and quality of service to customers.
BCA e-Channel & Settlement Services EVP Reni Septiana said, "We are proud that BCA has once again achieved remarkable success in technological innovation, particularly in banking services. The achievement of 15 awards serves as a concrete testament to the company’s unwavering commitment to innovation, aimed at enhancing productivity and delivering superior service quality to our customers.”
TKMPN XXVIII 2024 held on 2-6 December 2024, is a platform for companies and organizations in Indonesia to showcase their best innovations and achievements. By the theme Realizing the Golden Generation through Green Innovation and Productivity, the event was attended by 2,300 participants from 227 companies and focused on assessing innovation, productivity, and service quality.
For the banking sector, the assessment was conducted across conventional and digital services. BCA took home 15 awards from the competition after going through various stages and assessments from expert judges. The 15 awards are:
- Top 3 Diamond (special award for companies with the best innovation) - Integration and Automation of Customer Fund Account Opening Process for REDANA innovation (account opening service)
- Excellent Productivity - CSV Cash Ecosystem Transformation for Sustainable Development Goals
- Excellent Innovation - CSV Cash Ecosystem Transformation for SDGs
- Excellent Hi-Tech Application - CSV Cash Ecosystem Transformation for SDGs
- Best Presentation - CSV Cash Ecosystem Transformation for SDGs
- Diamond - Reducing BI-FAST Transaction Failure, Accelerating Reconciliation Process and Grievance Handling for PSR, Auto-reverse, OSRA, and RPA innovations
- Platinum - Optimizing ATM Machine Asset Management for OASE (One ATM Solution Ecosystem) System innovation
- Diamond - Integration and Automation of Customer Fund Account Opening Process for REDANA innovation
- Best Performance - Integration and Automation of Customer Fund Account Opening Process with REDANA for REDANA innovation
- Diamond - Proactive Strategy for Abnormal Transaction Settlement on Machine Learning & Transformation Process innovation
- Most Favorite - Proactive Strategy for Abnormal Transaction Resolution with Machine Learning and Process Transformation for Machine Learning & Transformation Process innovation
- Diamond - EDC End-to-End Process Transformation for Integrated System Environment innovation
- Diamond - Efficiency and Optimization of ATM Top-up Services for InCash innovation
- Diamond - Instant Debit Card Provision Transformation for Magnifico System innovation
- Platinum - Accelerating Offline Bulk Transfer Transaction Process for Robotic Smart OCR innovation
BCA's Innovations Earn Awards
BCA's innovations help improve operational quality and provide more efficient services to meet customer needs. One of them is the Payment Status Request (PSR), Auto-Reverse, One Stop Reconciliation App (OSRA), and Robotic Process Automation (RPA) innovations that help minimize BI-FAST transaction failures, speed up the reconciliation process, and resolve customer complaints. BCA also presents the Magnifico System (Machine Learning & Unified Card Personalization System) innovation that enables efficient debit card provisioning. There is also the REDANA innovation that simplifies account opening services for customers.
Recently, BCA also won 4 gold medals at the International Convention on Quality Control Circles (ICQCC) 2024 competition held in Colombo, Sri Lanka. In October 2024, BCA was also awarded Top 3 Global Future Workforce at the Qorus-Infosys Finacle Banking Innovation Award 2024, Portugal. BCA also won the AI Driven Bot Competition 2024 for its GestureCam innovation that enables people with disabilities to interact with robots. In addition to these innovations, BCA received the Galaxy award or the highest award for its strategy and innovation in developing reliable human resources in a sustainable manner at the Innovation Management Award (IMA), last October.
“The awards received by BCA reinforce the company's commitment to continuously innovate in providing the best solutions for customers. We believe that continuous innovation is key to strengthening trust and long-term relationships with our customers. Going forward, BCA will always adapt to customer needs and technological developments to provide optimal added value,” Reni concluded.
Picture Information 1 & 2:
Continuously Delivering Banking Innovations, BCA Wins 15 Awards at TKMPN 2024 - BCA e-Channel & Settlement Services EVP Reni Septiana (center, standing holding trophy) along with BCA VPs and team won 15 awards at the 2024 National Quality and Productivity Meeting (TKMPN) XXVIII competition in Bali, early December 2024. BCA won a dozen special awards for its innovations in the banking sector to improve productivity and customer service.
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About PT Bank Central Asia Tbk (As of 30 September 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. By the end of September 2024, BCA has the privilege of serving more than 40 million customer accounts, processing around 97 million daily transactions through a network of 1,257 branches, 19,439 ATMs as well as internet & mobile banking services, and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
