Jakarta, November 11, 2021 – PT Bank Central Asia Tbk. (BCA)’s commitment in implementing service excellence and leading innovations has led BCA in several award events. Most recently, BCA is selected as one of the winners in the 2021 Gartner Eye on Innovation Award. This award makes BCA the first bank in Indonesia to be included in the ranks of top companies in the Asia Pacific region in innovation and use of digital technology to provide comprehensive banking products and services.
“We are proud to represent Indonesia in this award event. It is an honor for us that BCA has been chosen as one of the top companies in the Asia Pacific for its innovations. This award is a testament to our commitment to maintaining the best quality of products and services for customers. RODEST or Integrated Robotic System for Automatic EDC Testing is one of the innovations that led BCA to receive this award," said Director of BCA Hendra Lembong.
RODEST is a unique innovation from BCA that integrates Collaborative Robot with Robotic Process Automation (RPA) for EDC. This robot can perform human-like activities, such as swiping cards, selecting menus, and entering PIN. RODEST enables faster EDC testing, produces more accurate results, and compiles reports in real-time.
“RODEST existence has set groundbreaking standard for BCA future employees, with machines and artificial intelligence that help employees perform routine and simple tasks. This allows BCA employees to focus on improving quality, while providing a solid foundation for creating BCA digital banking innovations. RODEST has become the solution for us because it is able to simplify various tasks, for example a job that was previously done in five days, now finish in one day. Not only that, the existence of this innovation also saves up to USD 1 million in costs,” Director of BCA Lianawaty Suwono explained.
The 2021 Gartner Eye on Innovation Award for Financial Services is held annually to recognize companies and financial institutions for their utilization of innovative technology to drive best-in-class initiatives. This event brings together world-class innovators from Asia Pacific, the United States, Europe, Middle East, and Africa. On Wednesday (10/27) the finalists presented their innovations and the winners were selected through voting method by professionals in the financial industry through a virtual event. Coming out as the winner from 2021 Asia Pacific regional is Ping An Property & Casualty Insurance Company Of China, Ltd, as well as two other winners, BCA and China Construction Bank.
“We understand that innovation is the key to run a business or program. This award will certainly spur BCA in creating the best-in-class innovations. We will always listen to various insights from our service users to continue to develop into an innovative bank," Hendra concluded.
RODEST led BCA to become the winner at 2021 Gartner Eye on Innovation Award – RODEST (Innovating Integrated Robotic System for Automatic EDC Testing) is able to perform EDC machine testing faster, produce more accurate results, and compile reports in real-time. This innovation makes BCA one of the Asia Pacific companies that is considered in the utilization of technology and innovation in business processes, and won the 2021 Gartner Eye on Innovation Award on Wednesday (10/27).
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About PT Bank Central Asia Tbk (as of 30 September 2021)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2021, BCA has the privilege of serving more than 26 million customer accounts, processing around 46 million of daily transactions through a network of 1,237 branches; 17,913 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 25,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretary & Communication
Public Relations
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat 10310
Phone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
