Jakarta, 15 November 2024 – PT Bank Central Asia Tbk (BCA), represented by the e-Channel & Settlement Services - Operational & System Support team, won first place in AI Driven Bot Competition 2024. In this national-level competition, the BCA team presented the "GestureCam" innovation. This technology implements artificial intelligence (AI) with facial and gesture recognition, integrated into the Indonesian Smart Robot (ROPI) to facilitate disabilities to interact with the robot.
BCA Operational & System Support team consists of five members from the e-Channel & Settlement Services (CSV) division. Throughout the competition, this team successfully passed all stages, including screening, online and offline trials, implementation, and presentation. Their innovation was judged the best based on the jury's assessment as it was deemed effective in tackling technical challenges and demonstrated strong skills in programming, troubleshooting, and delivering innovative business solutions.
BCA e-Channel & Settlement Services EVP Reni Septiana stated, "We are delighted and proud of the achievements by the BCA Operational & System Support team in the AI Driven Bot Competition 2024. This victory is a testament to the team’s dedication, hard work, and creativity in bringing forth innovations to enhance customer service. We hope that the solution developed by our Operational & System Support Team in the future can fulfill customer needs, especially for individuals with disabilities, in using robotic technology to access BCA's diverse financial services and products."
GestureCam is an innovation that utilizes AI to detect sign language through a camera. Equipped with movement and facial recognition capabilities, GestureCam can translate hand gestures into commands understood by the robot and identify user profiles such as gender, age, and expression.
This information is used to adjust the robot’s interactions based on user demographics, providing a more personalized experience. These features are expected to make it easier for people with disabilities to interact with robots. GestureCam opens up new opportunities in various applications, from education to customer service.
AI Driven Bot Competition 2024 is a competition showcasing the implementation of AI in smart robots, organized by the Indonesia AI Society (IAIS) and PT Sari Teknologi Global. Held as part of the AI and Robotic Innovation Expo 2024, this competition included participants from various companies as well as prestigious universities.
This competition focused on the development of AI and technology in robots to support business advancements. It took place throughout October 2024.
BCA’s participation in this competition demonstrates the company’s commitment to continuous innovation and internal capacity building. BCA has implemented automation in several products, such as upgrading Android-based EDC machines or APOS through the implementation of RIA (Robot Inject APOS). This innovation recently earned the Top 3 Global Future Workforce at the Qorus-Infosys Finacle Banking Innovation Award 2024in Portugal at the end of October.
BCA has also automated Flazz card top-ups through TOPAZ (Flazz Top-Up Machine) and introduced Universal UPS Monitoring, which provides real-time information on UPS conditions. All these innovations address increasingly complex operational needs and enhance service quality for customers.
"Going forward, we hope to continue delivering solutions that provide sustainable benefits to our customers while strengthening the company’s service excellence through innovations created by BCA’s employees," Reni concluded.
Picture Information 1:
Present Solution-Oriented Technology for Disabilities, BCA Wins First Place in AI Driven Bot Competition2024 - GestureCam, an innovative solution developed by BCA's Operational & System Support team, earned first place in the AI Driven Bot Competition 2024, held in last October. GestureCam is an AI-powered technology that utilizes face and gesture recognition to detect sign language through a camera, enabling people with disabilities to interact more easily with robots. This achievement showcases BCA’s commitment to innovation that meets diverse customer needs, particularly by empowering people with disabilities to access BCA’s various financial services and products.
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BCA’s GestureCam Eases Financial Service Access for Disabilities - Representatives from BCA's Operational & System Support team within the e-Channel & Settlement Services (CSV) division, accepted an award from the Indonesia AI Society (IAIS) and PT Sari Teknologi Global as organizers of the AI Driven Bot Competition 2024. The GestureCam technology was praised by the panel of judges for its effective solution to technical challenges and for providing an innovative business solution, having successfully passed through various stages, including initial screening, online and offline trials, implementation, and final presentation.
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About PT Bank Central Asia Tbk (As of 30 September 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. By the end of September 2024, BCA has the privilege of serving more than 40 million customer accounts, processing around 97 million daily transactions through a network of 1,257 branches, 19,439 ATMs as well as internet & mobile banking services, and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
