Jakarta, March 24, 2025 – PT Bank Central Asia Tbk (BCA) has once again been awarded the Gallup Global Customer Engagement Award for the fourth consecutive year (2021-2024). This achievement is a testament to BCA's consistency in always providing the best service to its customers.
Gallup is a global performance management consulting firm based in the United States. The Gallup Customer Engagement Survey is an annual survey conducted by Gallup to evaluate companies' performance in building strong relationships with customers. The results of this survey serve as the basis for awarding prestigious accolades to companies that successfully maintain customer loyalty and enhance customer satisfaction.
The assessment conducted by Gallup states that BCA's Customer Engagement Score reached the 91st percentile, placing BCA among the world's best companies in building customer relationships.
BCA President Director Jahja Setiaatmadja stated, "It is an honor for us to receive this award once again. We understand that customer needs are constantly evolving, which is why we strive to deliver digital innovations, more personalized services, and improvements in the quality of our human resources. This award motivates us to continue innovating and providing banking solutions that are increasingly accessible and convenient for our customers."
Based on Gallup's evaluation, BCA's success is closely tied to the development of innovative digital banking services such as myBCA, BCA mobile, and haloBCA. The myBCA and BCA mobile applications are at the forefront of BCA's mobile banking solutions, catering to diverse transaction needs and customer types. Most recently, myBCA has been enhanced with the Poket Valas feature, which allows users to hold savings in 16 foreign currencies and conduct financial transactions (cash withdrawals/purchases via EDC) abroad without currency conversion (1:1) using the BCA Mastercard Debit.
Not only innovating in transaction services, but BCA has also continuously developed haloBCA to enhance customer convenience in accessing contact center services with toll-free connections, even when abroad. The company has also expanded access to needed services through communication features on WhatsApp, web chat, email, and official social media channels. Most recently, the haloBCA application can track Report Status and improve the Halo BCA Chat service.
Besides digital innovation, the development of human resources has also been a key factor in BCA's success in building strong customer engagement in branch office services. Through various ongoing training programs, BCA employees are equipped with the skills necessary to deliver optimal, customer-oriented service.
"For us, customer feedback in complementing our innovations to provide value-added services is the primary factor behind this success. Moving forward, BCA remains committed to supporting customers at every step of their financial journey and being a trusted financial partner for the community," concluded Jahja.
*****
About PT Bank Central Asia Tbk (as of December 31 2024)
BCA is one of the leading banks in Indonesia that focuses on transaction banking business and provides credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. BCA serves more than 41 million customer accounts and processes more than 98.4 million transactions daily, supported by 1,264 branch offices, 19,543 ATMs, as well as internet & mobile banking services and a 24-hour Halo BCA contact center. BCA's presence is supported by a number of subsidiaries that focus on vehicle financing, Sharia banking, securities, general and life insurance, digital banking, remittances, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice for the people and an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
