Jakarta, 17 June 2024 - PT Bank Central Asia Tbk (BCA) awarded as the Best Bank in Indonesia by Forbes, international economic and business media company. This appreciation is a provement for BCA’s commitment in maintaining trust and providing the best financial solution for customers.
World Best Bank is an event held by Forbes, working with the Statista survey company. Forbes used methodology such as recommendation and satisfaction from 49.000 customers at 33 different countries, especially in these 5 specs, which are trust, terms and conditions, customer services, digital services, and financial advice.
BCA President Director Jahja Setiaatmadja stated, “We dedicated this award to all of our beloved BCA customers, for their support and trust, we are able to keep innovating, improve the company services, and provide service excellence. We would also like to acknowledge the support of all stakeholders and the hard work of BCA employees across the country.”
BCA continues to invest in strengthening its hybrid banking ecosystem, from mobile channel to internet banking, point of sales, branches office, ATM, to contact center. This strategic investment aims to provide quality services to a diverse range of customers. All of these efforts pushed BCA’s total transaction up 20.8% YoY or 8.3 billion transactions in the 1st quarter of 2024. For digital channels, transactions through mobile banking and internet banking reached 7.2 billion transactions or rose 23.5% YoY. BCA continues to invest in strengthening its hybrid banking ecosystem and providing quality services to a diverse range of customers.
In addition to continuing to refine the features of the BCA mobile and internet banking applications (KlikBCA), BCA is also developing other digital initiatives, including the myBCA application. This is a significant milestone in the development of integrated service applications in the future. With myBCA application, customers only need a single user ID (BCA ID) to access all account information they have with BCA, ranging from savings, deposits, investments, credit cards, consumer loans, to BCA rewards.
Since launched at 2021, BCA continuously update myBCA to improve the convenience of customer transactions, including debit and credit card control, biometric login, ease of investing through the Welma feature, financial records and transaction notifications, QRIS Customer Presented Mode, vehicle and electricity tax payments, QRIS Transfer transaction features, converting credit card transactions into BCA installments, and BCA Paylater.
Besides digital services, BCA believes that branch offices still play an important role in providing services to customers. While not all transactions can be fully replaced by digital, BCA is committed to developing frontline staff, from those serving transactions to security guards, to provide the most optimal service for customers.
As of March 2024, BCA has 1.258 branch offices all over Indonesia. Of these, more than 80% has implemented innovative digital support devices and applications. For information, the transformation of branch offices to become digital branches has been done from 2018, in which machine and digital application could be used by customers independently supported by the latest technology.
“This award will serve as a catalyst for us to maintain our commitment to providing superior and relevant banking services. Innovation is the key to answer future challenges, therefore we are committed to maintain our position in the leading line to provide best financial solutions for all communities,” concluded Jahja Setiaatmadja.
Picture Information I:
BCA’s Commitment to Providing the Best for Customers - PT Bank Central Asia Tbk (BCA) awarded as the Best Bank in Indonesia by Forbes, international economic and business media company. BCA dedicated this award to all of the customers, for their support and trust. BCA’s customers have consistently served as a motivation for the company to keep innovating in improving the company services, and provide service excellence.
Picture Information II:
Serving Customers Online and Offline - Besides continuing to innovate in digital services, BCA believes that branch offices still play an important role in providing services to customers. In many cases, the human touch is still needed, so frontliners, from those serving transactions to security guards, are being developed to provide the most optimal service for customers. BCA is committed to always being at the forefront of providing the best financial solutions for the entire community.
*****
About PT Bank Central Asia Tbk (As of 31 March 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. By the end of March 2024, BCA has the privilege of serving more than 38 million customer accounts, processing around 90 million of daily transactions through a network of 1,258 branches, 19,055 ATMs as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With around 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
