Jakarta, 3 March 2024 – Online services have become a necessity for banking companies today. This is the reason why PT Bank Central Asia Tbk (BCA) launched the myBCA application, complementing BCA mobile, which was initially developed.
As a mobile application that has been around for almost 13 years, BCA mobile is often considered an icon of digital banking services that suit customer needs. However, BCA sees the need to innovate without losing the spirit to continue serving customers without limits.
“BCA is customer-centric. We are witnessing rapid developments as our smartphones are increasingly filled with supporting applications. myBCA provides alternative features that are not available on BCA mobile,” said BCA Transaction Banking Business Development EVP I Ketut Alam Wangsawijaya at BCA Expoversary 2024, ICE BSD.
Launched in 2021, myBCA is a BCA digital service with a myriad of excellent features to support customer needs. The features include multi-account access, security with face biometrics, access to account statements up to the last 5 years, financial diary, QRIS, Paylater, foreign currency transfers, and wealth management.
The various features available in myBCA make this application one of the customers’ favorites for conducting transactions. Now, the number of myBCA users has reached 3.2 million. Throughout 2023, the number of transactions on myBCA will reach more than 3 billion transactions with an average of 360 million transactions per month.
Ketut emphasized that BCA always serves customers. This is reflected by the continued availability of the BCA mobile application despite the presence of myBCA.
“Why do we currently have two applications? This is to show that we do not immediately push customers to move. We want the migration process to happen naturally through a variety of features that facilitate customers and massive promos,” Ketut concluded.
Picture Information:
Reaches 3.2 Million Customers – Since it was first launched to the public in 2021, BCA Transactions Banking Business Development EVP I Ketut Alam Wangsawijaya (left) said myBCA had been used by 3.2 million customers. Features such as multi-account access, security with face biometrics, access to account statements up to the last 5 years, financial dairy, QRIS, Paylater, foreign currency transfer, and wealth management are the reasons customers use it.
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About PT Bank Central Asia Tbk (as of 31 December 2023)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of December 2023, BCA has the privilege of serving more than 38 million customer accounts, processing around 82 million of daily transactions through a network of 1,258 branches; 19,047 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With around 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
