Jakarta, 14 December 2024 – PT Bank Central Asia Tbk (BCA) has proudly received two prestigious awards at the Indonesia Operational Excellence (OPEXCON) Award 2024. These accolades reaffirm the company’s commitment to continuous innovation in supporting sustainable banking and delivering exceptional services to its customers.
OPEXCON 2024 is an annual event that encourages Indonesian companies to drive innovation. In its 14th year, the event featured 140 participants who went through a series of activities, including webinars, workshops, and judging phase held from 7-11 October 2024.
This event involves a jury from various fields including academics, experts from the Ministry of Industry, renowned universities, and international consulting firms. There are six main criteria that form the basis of assessment by the jury, which include project selection, methodology, problem analysis, solutions, project scale, and presentation skills.
The highlight of the OPEXCON Award 2024 was held at the Westin Hotel, Jakarta, Thursday (21/11). Specifically, BCA earned the Gold Achievement in the Service category for its innovation in Debit and Credit Card Waste Management with the Celsius Concept at BCA and Silver Achievement in the Service category for the End of Program Evaluation Automation with ARVI (Artificial Intelligence and Visualization Tool).
BCA Operation Strategy and Development SVP Setiady said, “Sustainable innovation that prioritizes customer needs is at the core of everything we do at BCA. This award from OPEXCON is a form of recognition for our efforts in creating solutions that are not only efficient, but also have a positive impact on the environment and sustainable economy. Through innovations in card waste processing and the utilization of AI-based technology, we continue to be committed to providing the best solutions for customers and the wider community.”
Through innovation with the Celsius Concept, it allows the company to convert plastic waste from expired debit and credit cards or swallowed at ATM machines, into mixed materials for making sandstone or paving blocks. From December 2021 to September 2024, BCA has successfully processed more than 30,000 kg of credit and debit card waste. Meanwhile, the innovation of end-of-program evaluation automation with ARVI (Artificial Intelligence and Visualization Tool) makes it easier for the company to analyze a company training program quickly and efficiently. This technology also allows the company to gain insight from a training program that is being and has been carried out.
The company's innovation in solving various challenges and providing solutions for customers has also received various recognitions in the domestic and global arena. One of them is the improvement of Android-based EDC machines (APOS) through the implementation of RIA (Robot Inject APOS), which won the Top 3 Global Future Workforce award at the Qorus- Infosys Finacle Banking Innovation Award 2024 in Portugal, last October.
Additionally, GestureCam, created by BCA's Operational & System Support team, won first place in the AI Driven Bot Competition 2024. This AI-based technology uses face and gesture recognition to detect sign language through a camera, making it easier for people with disabilities to interact with robots.
“The various awards BCA has received are the result of BCA's commitment to innovation that continues to drive the company in providing the best solutions for customers, while strengthening the company's role as a pioneer of transformation in the banking industry,” Setiady concluded.
Picture Information:
BCA wins 2 prestigious awards at OPEXCON Award 2024 - PT Bank Central Asia Tbk (BCA) won 2 prestigious awards from the Indonesia Operational Excellence (OPEXCON) Award 2024 for its innovations in Debit and Credit Card Waste Management with the Celsius Concept and End of Program Evaluation Automation with ARVI (Artificial Intelligence and Visualization Tool). This award confirms the company's commitment to constantly innovate to support the sustainable banking industry and provide the best service to customers.
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About PT Bank Central Asia Tbk (As of 30 September 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. By the end of September 2024, BCA has the privilege of serving more than 40 million customer accounts, processing around 97 million daily transactions through a network of 1,257 branches, 19,439 ATMs as well as internet & mobile banking services, and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
