Jakarta, 3 March 2024 - The existence of banking call center services, such as HaloBCA, are essential for providing customer convenience and security in transactions. This is due to the availability of digital banking channels, which allow customers to transact 24 hours a day. BCA continues to strengthen its customer-first principle by providing HaloBCA call center services that tirelessly provide assistance and information to customers.
BCA EVP of Contact Center & Digital Services Wani Sabu explained that the HaloBCA team receives hundreds of thousands of contacts daily through phone calls, social media, and chat on the Halo BCA SuperApps. Nevertheless, the HaloBCA team consistently delivers friendly and solutive services to customers.
“Because our service operates 24 hours, it will definitely connect you to HaloBCA. So, we are always by your side 24/7. We handle contacts from customers, 110,000 per day, whether it's through phone calls, social media, or chat, but mostly through phone calls. We work at HaloBCA and we are happy, so there are always breaks. These breaks are to prepare our smiles to serve customers. Thus, our voice is also a smiling voice,” said Wani Sabu at BCA Expoversary 2024’s mini studio session themed "HaloBCA SuperApps, Serving Complaints to Customer Credit Applications" at ICE BSD, Tangerang.
According to Wani, HaloBCA receives various inquiries and assistance requests from both customers and non-customers. In line with digital advancements and current consumer trends, HaloBCA has evolved into the HaloBCA application, available for free download on PlayStore or AppStore.
Wani explained, “As for the total incoming calls, customers request information regarding BCA banking services, including inquiries about BCA Expoversary 2024, such as promotions, locations, and so on. Secondly, there are requests where they can ask for credit cards, apply for a mortgage, or request a credit limit increase.”
HaloBCA has been BCA's longstanding call center service, providing assistance and product information to both customers and non-customers. Recently, HaloBCA has evolved into an artificial intelligence entity named VIRA. Both services are available for all BCA customers without any time limit. Through the HaloBCA application, customers can utilize the VoIP Call feature to contact the BCA customer center anytime and from anywhere, even while abroad, without concerns about credit charges. Besides VoIP Call, the HaloBCA application offers various other features such as Chat, E-mail, and Twitter facilities.
Picture Information 1:
Handling Hundreds of Thousands of Customer Contacts Every Day - BCA EVP of Contact Center & Digital Services Wani Sabu during one of the BCA Expoversary 2024’s mini studio session themed "SuperApps HaloBCA, Serving Customer Complaints to Credit Applications" at ICE BSD, Tangerang. The HaloBCA team receives hundreds of thousands of contacts daily through phone calls, social media, and chat on the Halo BCA SuperApps. Nevertheless, the HaloBCA team consistently delivers friendly and solutive services to customers.
Picture Information 2:
Always by Your Side 24 Hours 7 Days - BCA EVP of Head of Contact Center & Digital Services Wani Sabu (right) explains HaloBCA call center services. The existence of banking call center services, such as HaloBCA, are essential for providing customer convenience and security in transactions. This is due to the availability of digital banking channels, which allow customers to transact 24 hours.
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About PT Bank Central Asia Tbk (as of 31 December 2023)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of December 2023, BCA has the privilege of serving more than 38 million customer accounts, processing around 82 million of daily transactions through a network of 1,258 branches; 19,047 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With around 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Alamat : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telepon : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
