Jakarta, November 21, 2023 - PT Bank Central Asia Tbk (BCA) has received the prestigious title of "World's Most Trustworthy Company" by Newsweek Magazine. Specifically for the banking industry category, BCA even ranked first in the world, above 66 other banks from various countries.
In determining the "World's Most Trustworthy Company" list, Newsweek collaborated with global data research company Statista, and surveyed 70,000 participants and collected 269,000 evaluation reports of companies trusted by customers, investors, and employees.
BCA President Director Jahja Setiaatmadja said, "We would like to express our deepest gratitude to all our loyal customers, which has resulted in BCA being named Newsweek's World's Most Trustworthy Company. Customer trust is both a focus and a source of strength for BCA to continuously improve service quality in line with diverse customer needs. All this appreciation will further motivate us to continue to innovate continuously, and provide added value to our customers."
With BCA's slogan "Always by Your Side", BCA makes every customer the focus of its services. For example, various digital innovations undertaken by BCA are always done with the aim of addressing customer needs, both current and projected future needs. BCA also upholds the principle of integrity as one of its corporate values in upholding honesty and transparency.
Trust in BCA is also reflected in its consistently growing customer base. As of September 2023 alone, the number of customer accounts grew by 17.1% YoY to 38.8 million. This growth in the number of customer accounts was also followed by an increase in transaction banking activity. BCA's total transaction volume rose 26.8% YoY to reach 22 billion transactions in the first nine months of 2023. The mobile banking channel recorded the highest increase in transaction volume, growing by 43.4% YoY.
"Not only to our customers, we would also like to thank the support of the government and regulators, investors, all stakeholders, and the hard work of all BCA people across the country. We are committed in continuing our innovation and becoming a leading bank that is always on the side of customers, and continues to contribute to the growth of the national economy," concluded Jahja Setiaatmadja.
****
About PT Bank Central Asia Tbk (as of 30 September 2023)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2023, BCA has the privilege of serving nearly 39 million customer accounts, processing around 81 million of daily transactions through a network of 1,252 branches; 18,705 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With around 25,000 employees, BCA’s vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
