Jakarta, 13 March 2019 – PT Bank Central Asia Tbk (BCA) receives the ISO 9001:2015 certificate for its consumer credit business performance. The ISO certification is based on the evaluation of the quality of consumer credit processes and services provided by BCA, which subsequently make an impact on increased value added by focusing on sustainable aspects and continuous investments both from the BCA’s side as a banking institution and the community as the beneficiary.
Attending to receive the ISO 9001:2015 certification was Director of BCA Suwignyo Budiman, directly submitted Director of URS Indonesia Hominjono. Also attending the event was Executive Vice President of Consumer Credit Business of BCA Felicia Mathilda Simon, Head of BCA Regional Office VIII Haryono Wongsonegoro, Senior Vice President of Consumer Credit Sales Sub Division of BCA Welly Yandoko, Senior Vice President of Consumer Credit Strategic Management Sub Division of BCA Frans Sjarifudin and Senior Vice President Consumer Credit Service Sub Division of BCA Handy Weriko as well as the BCA management in Jakarta, Wednesday (13/03).
Suwignyo said that BCA is committed to improving the quality of consumer credit processes and services that set its focus on consumer satisfaction and ensuring that the said loans provide sustainable value added both for the customers and BCA as a banking institution.
“The ISO certification serves as a proof that BCA’s consumer credit process and services are carried out in prudent stages and oriented towards sustainable investments. This can be a benchmark for those, both national and international, who wish to open up a partnership with BCA in the future,” added Suwignyo.
As is well known, the ISO 9001:2015 is an international standard for quality management that consists of seven focus, namely customer focus, leadership, engagement of people, process approach, improvement, evidence based decision making, relationship management.
Suwignyo added that with the ISO 9001:2015 certification, it is expected to increase customer confidence, service quality assurance, increase productivity, motivation, morale, and employee performance, as well as improve future efficiency in order to secure company’s performance that in turn provide value added to all stakeholders and society.
BCA Received ISO 9001:2015 Certification – Director of BCA Suwignyo Budiman (fourth left) accompanied by Executive Vice President of Consumer Credit Business of BCA Felicia Mathilda Simon (third right), Head of BCA Regional Office VIII Haryono Wongsonegoro (third left), Senior Vice President of Consumer Credit Sales Sub Division of BCA Welly Yandoko (left), Senior Vice President of Consumer Credit Strategic Management Sub Division of BCA Frans Sjarifudin (right) and Senior Vice President of Consumer Credit Service Sub Division of BCA Handy Weriko (second left) and the BCA’s management received the ISO 9001:2015 certification which was directly submitted by Director of URS Indonesia Hominjono (fourth right) in Jakarta, Wednesday (13/03). The ISO certification is based on the evaluation of the quality of consumer credit processes and services provided by BCA, which subsequently make an impact on increased value added by focusing on sustainable aspects and continuous investments both from the BCA’s side as a banking institution and the community as the beneficiary.
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About PT Bank Central Asia Tbk (as of 31st December 2018)
PT Bank Central Asia Tbk (BCA) is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of December 2018, BCA had the privilege of serving 19 million customer accounts, processing millions of transactions every day through 1,249 branches, 17,778 ATMs and more than 500 thousands of EDC machines as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
BCA Grand Indonesia Lt. 20
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
