Jakarta, 12 March 2025 – PT Bank Central Asia Tbk (BCA) continues to innovate its digital services, including providing convenience for its customers. This latest innovation is introduced in the haloBCA app, which now offers several new features such as report status tracking ("Report Status"), account and credit card data updates, and enhancements to the Halo BCA Chat service. All these new features are available in the haloBCA app version 2.4.1. This innovation aims to meet customer needs for digital banking that requires fast connectivity and seamless experiences.
The haloBCA app is designed to make it easier for customers to connect with the Halo BCA contact center. The app is equipped with VoIP Call facilities, allowing customers to contact the BCA customer center anytime and anywhere, even when they are abroad, without worrying about call charges. In addition to VoIP Call, the haloBCA app offers various other features, including Halo BCA Chat, email, and X (Twitter).
BCA Contact Center & Digital Services EVP Adrianus Wagimin stated, "At BCA, the contact center plays a crucial role in our banking operations. We continue to innovate by refining the haloBCA app, making it easier for customers to update their data through self-service, submit requests, report issues, and monitor the resolution process."
The "Report Status" feature is one of the highlights of the haloBCA app version 2.4.1 update. This feature allows customers to track the progress of reports they have submitted through Halo BCA or branch offices. The current status of each report can be viewed in detail at every stage of the process. The app displays the history of the last 30 reports.
To use this feature, customers simply need to select the "Report Status" menu and choose the report they wish to monitor. The feature provides detailed information about the report, including the report submission date, estimated completion date, actual completion date, and the report's current status. The report resolution process goes through several stages, such as "Report Submission," "Follow-Up Process," and "Completed." If further information is needed, customers can connect with Halo BCA customer service through a toll-free call.
Additionally, the Halo BCA Chat feature has been enhanced, allowing customers to submit requests and complaints about issues they encounter. Previously, the Halo BCA Chat feature was widely used by customers to ask questions about BCA products and services.
Customers don’t need to worry about the security of the Halo BCA Chat feature. They will be required to input a PIN as part of the data verification process before submitting a report via Halo BCA Chat. Complaints submitted through Halo BCA Chat will automatically be recorded in the "Report Status" feature, making it easier for customers to efficiently monitor the resolution process. To access this feature, customers can click on the "Halo BCA Chat" menu in the haloBCA app and select the "Chat" option.
In addition to these features, the haloBCA app version 2.4.1 is also equipped with a feature to change account data and credit card data. Customers can update their data with the following steps:
- Click the “My Account” menu on the haloBCA application.
- Select the “Personal Information” menu.
- Select the data you want to change according to the available options.
For credit card delivery address changes, customers need to link the Credit Card Customer Number to the BCA ID personalization menu first.
"We invite all BCA customers to take advantage of these new features as a new way to communicate with Halo BCA. We hope these features will meet customers' banking needs in reporting and monitoring issues in real-time, as well as enhance customer satisfaction in accessing banking services. We are fully committed to ensuring a more comfortable, secure, and transparent experience for our valued customers," concluded Adrianus.
The official haloBCA app can be downloaded from the Google Play Store (for Android) and the App Store (for iOS). After downloading, customers can log in to the app using their BCA ID. If they do not have a BCA ID and are in urgent situations, customers can choose to log in as a guest and enjoy various services available in the haloBCA app. For more information about the haloBCA app, visit the following page:
https://www.bca.co.id/id/Individu/layanan/Customer-Service/HaloBCA.
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About PT Bank Central Asia Tbk (as of 31 December 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in corporate, SME, and commercial segments. By the end of December 2024, BCA has the privilege of serving more than 41 million customer accounts, processing around 98.4 million daily transactions through a network of 1.264 branches, 19.543 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance, as well as venture capital. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27.000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
