Jakarta, September 26, 2024 - PT Bank Central Asia Tbk (BCA), through its Halo BCA service, receives the highest recognition as Grand Champion at The Best Contact Center Indonesia (TBCCI) event. BCA has successfully maintained the Grand Champion title for 13 consecutive years. The recognition at this prestigious event for contact center practitioners confirms BCA's commitment to always providing quality service to all of its beloved customers.
The Indonesia Contact Center Association (ICCA) held the TBCCI 2024 event in mid-September 2024 at Birawa Assembly Hall, Bidakara Hotel, Jakarta. This year, BCA won 66 medals, including 20 Platinum medals, 21 Gold medals, 13 Silver medals, 12 Bronze medals, and 1 Grand Champion title.
BCA Executive Vice President of Contact Center & Digital Services Wani Sabu said, “We are very grateful for this extraordinary achievement. This achievement is a proof of our commitment to always put customers as our top priority. As one of the important pillars of service to customers and the public, we strive to consistently strengthen the quality of service and capacity of the Halo BCA team. This is done to provide comprehensive customer service that is relevant to customer needs. Participating in TBCCI helps us to measure and improve the quality of Halo BCA services.”
TBCCI is an annual event to give appreciation to contact center practitioners in Indonesia. This year, TBCCI involved 1,114 participants, both individuals and groups from 68 companies and organizations throughout Indonesia. Apart from being a competition, TBCCI also provides briefings related to the development of the contact center industry.
Competitions at TBCCI tests various competencies needed in contact centers, such as reporting, scheduling, telesales, quality assurance, data analytics, and problem solving. In addition to testing skills, this event is a forum for industry players to hone care, respect each other, and build friendships among contact center practitioners.
Halo BCA is an integrated contact center owned by BCA to provide assistance and product information for customers and the public. Halo BCA offers services that are integrated with telephone services, WhatsApp chat applications and social media platforms. Most recently, BCA has also innovated through the HaloBCA application. With this application, customers can utilize Voice over Internet Protocol (VoIP) Call facilities to contact the BCA contact center anytime and anywhere, even when they are abroad without worrying about credit charges.
For BCA, Halo BCA is an important touchpoint for providing the best customer experience and is instrumental in supporting online customer acquisition. Currently, Halo BCA handles 110,000 customer interactions per day, either through phone calls, social media, or chat through the HaloBCA application, with the majority of contacts coming through the phone channel.
“We thank the entire team for their hard work and dedication in achieving this achievement. Halo BCA's success at the TBCCI 2024 event is a motivation for us to always provide the best service for all BCA customers in Indonesia,” concluded Wani Sabu.
BCA wins 66 medals at The Best Contact Center Indonesia 2024 - BCA Executive Vice President of Contact Center & Digital Services Wani Sabu (left) received the Grand Champion award at The Best Contact Center Indonesia 2024 competition on Wednesday (11/09), at Birawa Assembly Hall, Bidakara Hotel, Jakarta. With its innovation and commitment to providing the best service to customers, BCA brought home 20 Platinum medals, 21 Gold medals, 13 Silver medals and 12 Bronze medals to be named Grand Champion for the 13th time in the TBCCI event.
HaloBCA, an Important Touchpoint in Providing the Best Experience for Customers - Halo BCA is an integrated contact center owned by BCA to provide assistance and product information for customers and the public. Halo BCA offers services that are integrated with telephone services, WhatsApp chat applications and social media platforms. Most recently, BCA has also innovated through the HaloBCA application. With this application, customers can utilize Voice over Internet Protocol (VoIP) Call facilities to contact BCA's customer center anytime and anywhere, even when they are abroad without worrying about credit charges.
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About PT Bank Central Asia Tbk (as of 30 June 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. By the end of June 2024, BCA has the privilege of serving more than 37 million customer accounts, processing around 95 million of daily transactions through a network of 1,259 branches, 19,163 ATMs as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
