Represent Indonesia, BCA Nominated Again as The World's Most Trusted Bank by Newsweek Magazine

Jakarta, 20 September 2024 - PT Bank Central Asia Tbk (BCA) has once again received the prestigious title of "World's Most Trustworthy Company" awarded by Newsweek Magazine. BCA ranked first globally in the Banks category for the second consecutive year, outperforming 66 other banks from various countries, proudly representing Indonesia in this global competition.

BCA outperformed several leading banks from various countries, including DBS Group from Singapore, Banco do Brasil from Brazil, State Bank of India, and others.

The rankings were awarded by Newsweek based on an independent survey of 70,000 participants and an evaluation of 230,000 responses from customers, investors, and company employees. To determine the World's Most Trustworthy Company, Newsweek collaborated with the global data research firm Statista, which gathered data from 23 industries across 20 countries. Additionally, an analysis of company mentions through social listening on various social media platforms was conducted.

Newsweek is a global media outlet based in New York, with a history spanning more than 90 years. The magazine reaches around 100 million readers each month, both in print and online.

BCA President Director Jahja Setiaatmadja said, "We are thankful for the trust given to us by Newsweek Magazine. We are also very grateful to represent Indonesia as the most trustworthy bank in the world. This achievement would not have been possible without the support of every customer who has faithfully entrusted BCA with their financial solutions. The trust of our customers continues to inspire us to provide a safe and convenient banking platform for transactions."

Since its founding and commencement of operations in 1957, BCA has consistently strived to remain close to its customers. BCA is committed to maintaining customer trust through continuous innovation in its transaction banking platform.

BCA consistently develops a variety of customer touchpoints to meet customers’ needs across different segments. BCA's extensive hybrid banking network allows customers conveniently to do transactions through platforms that they preferred. Customers have the flexibility to use online channels, including the myBCA and BCA mobile banking applications, as well as internet banking, alongside traditional channels such as branch offices and ATMs/CRMs (Cash Recycling Machines). These various channels are supported by an integrated contact center called Halo BCA, which offers services through the WhatsApp chat application, social media platforms, and the HaloBCA app.

In addition to being recognized as the World’s Most Trustworthy Company by Newsweek, BCA has also been named the Best Bank in Indonesia (#1 World Best Bank) by Forbes. Moreover, BCA is the first and only company in Indonesia to receive the Gallup Global Customer Engagement Award. These achievements highlights the company’s dedication to maintaining customer trust by providing outstanding and high-quality services.

Trust in BCA is also reflected in its consistently growing customer base. By the end of June 2024, BCA had served more than 37 million customer accounts. In line with this, the total frequency of transactions processed by BCA increased by 21% YoY to reach 17 billion, which means BCA serves almost 100 million customer transactions per day. In digital channels, the frequency of mobile and internet banking transactions reached 14.8 billion, up 24% YoY.

“Not only to our customers, we would also like to thank the support of the government and all stakeholders, as well as the hard work of all BCA employees across the country. This award is a motivation for BCA to continue to innovate according to customer needs. With the commitment of Always by Your Side, BCA is committed to meeting the diverse needs of customers through relevant and quality banking services,” concluded Jahja Setiaatmadja.

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BCA Recognized as The World's Most Trusted Bank - PT Bank Central Asia Tbk (BCA) has once again earned the prestigious title of World’s Most Trustworthy Company, awarded by Newsweek Magazine. Representing Indonesia, BCA ranked first globally in the Banks category for two consecutive years, surpassing 66 other banks from various countries.