E. CHANGE OF ONEKLIK LIMIT
- BCA has the right to change the Merchant Limit and the maximum Daily Limit at any time based on the prevailing policy at BCA which will be notified to OneKlik User in any form and through any means in accordance with the applicable law.
- If the Merchant Limit after being changed becomes lower than the Daily Limit of OneKlik User, then the Daily Limit of OneKlik User will be automatically changed to the current Merchant Limit. Such limit change will be effective on the following calendar day after the Merchant Limit change is made on the BCA system.
- OneKlik User can make changes to the Daily Limit on each Fund Source Account through
m-BCA at BCA mobile, through myBCA, and/or other media provided by BCA in the future.
- When changing the Daily Limit, OneKlik User is required to conduct one of the following activities:
- Changing the Daily Limit through m-BCA on BCA mobile:
- Select the Type of Fund Source that will be changed to the Daily Limit on the Atur OneKlik sub-menu on m-BCA on BCA mobile;
- Enter the new Daily Limit;
- Enter the m-BCA PIN on BCA mobile.
- Changing the Daily Limit through myBCA:
- Select the Type of Fund Source that will be changed to the Daily Limit on the Atur OneKlik submenu on myBCA;
- Enter the new Daily Limit;
- Perform transaction authorization on myBCA.
- Daily Limit changes by OneKlik User shall refer to the Merchant Limit and the change of Daily Limit is effective in real time after the Daily Limit change has been successfully made.
F. CHANGE OF FUND SOURCE ACCOUNT
- OneKlik User can make changes to the Fund Source Account through myBCA.
- When changing the Fund Source Account, OneKlik User is required to do the following:
- Access the Atur OneKlik submenu on myBCA;
- Select the Fund Source Account;
- Select a new Funding Source Account linked to the Type of Fund Source;
- Perform transaction authorization on myBCA.
- Changes to the Fund Source Account by OneKlik User is effective in real time after the changes to the Fund Source Account has been successfully processed.
G. COMPLAINT HANDLING
- OneKlik User may submit complaints/claims to BCA in relation to OneKlik through Halo BCA. For the purpose of handling such complaints/claims, BCA has the right to request OneKlik User to submit a photocopy of OneKlik User’s identity and other supporting documents.
- BCA will respond to such complaints in accordance with the applicable law.
- Any complaints related to the use of OneKlik shall be submitted by OneKlik User to BCA no later than 3 (three) months from the Transaction date.
H. DISPUTE RESOLUTION
- OneKlik User agrees that any dispute or differences of opinion arising from and/or relating to the implementation of these OneKlik Terms and Conditions of PT Bank Central Asia Tbk (“BCA”) will be resolved by way of deliberation.
- Any dispute or difference of opinion that cannot be resolved through deliberation by BCA and OneKlik User will be resolved through banking mediation at Bank Indonesia or the Financial Services Authority or mediation conducted through the Alternative Dispute Settlement Institution listed in the List of Alternative Dispute Settlement Institution established by the Financial Services Authority.
- Any dispute or difference of opinion that cannot be resolved through deliberation, banking mediation, and/or mediation as referred to in point 2 above, will be resolved through the Central Jakarta District Court, without prejudice to the BCA’s right to file a lawsuit or claim through other District Courts within the jurisdiction of the Republic of Indonesia.
I. LANGUAGE
These BCA’s OneKlik Terms and Conditions are made in Indonesian and English versions. In the event of any discrepancy between the Indonesian and English versions, then the Indonesian version shall prevail.
J. MISCELLANEOUS
- OneKlik User fully understand that:
- any goods and/or services which payment is made using OneKlik are not the goods and/or services of BCA. Everything related to the goods and/or services offered through the Merchant’s website and/or application for the sole responsibility of the Merchant. All disputes arising in connection with the Transaction is beyond BCA’s responsibility and shall be resolved by OneKlik User and the Merchant.
- the accuracy of information contained on the Merchant’s website and/or application is the sole responsibility of the Merchant.
- OneKlik User hereby releases BCA from all kinds of claims, lawsuits, and/or other legal actions in any form and from any party including from OneKlik User itself related to the goods and/or services offered through the Merchant’s website and/or application, including but not limited to the quality, price, delivery, and shipment of goods and/or services by the Merchant to OneKlik User.
- BCA shall not be liable for any consequences arising in connection with the delay and/or the non-performance of instructions from OneKlik User by BCA either partially or wholly due to events or causes beyond BCA’s control or ability (force majeure), including but not limited to natural disasters, wars, riots, malfunctioning of equipment and systems, transmission disruptions, power disruptions, telecommunications disruptions, and government policies.
- By using OneKlik, OneKlik User hereby declare that they have fully understood the costs, benefits, features, and risks associated with OneKlik and is subject to and bound by the contents of these BCA’s OneKlik Terms and Conditions. BCA has the right to change, complete, or replace these OneKlik BCA Terms and Conditions which will be notified by BCA to OneKlik User in any form and through any means in accordance with the applicable law.
These BCA’s OneKlik Terms and Conditions has been adjusted to the laws and regulations including the regulations of the Indonesian Financial Services Authority.