Social engineering fraud has once again taken a toll on BCA credit cardholders, where attackers usually contact BCA customers over the phone or applications such as WhatsApp, Line, Facebook, etc. pretending to be the Bank BCA/BCA Telemarketing/other banks/financial institutions.
The attackers will contact a potential victim – a BCA credit cardholder, pretending to be the Bank BCA/other banks. They made the cardholder believes that they are, indeed, from BCA. Moreover, they use a number similar to Halo BCA, or pretending to be a BCA official Telemarketer.
Scammers are not only using phone calls and WhatsApp to target victims, but also social media platfroms, especially Instagram. They use advertisements to offer fake promises of increased credit card limits or BCA credit card upgrades. Below is an example of a fraud ad from a scam account purporting be be from BCA credit card.
The most common attack occurs when scammers offer to upgrade BCA credit card limit or offer a supplementary card. Fraudsters will entice the victims with prizes and easy terms. They also make other offers to deceit their victims, such as exemption from annual fee, reward claims, and online shopping discount vouchers.
Sometimes, fraudsters create a ploy to cause panic by informing cardholders that there have been suspicious transactions made on their cards and they are calling to help void/block said transactions (they also pretend to be from other banks).
Furthermore, they will ask cardholders to fill out a form (sent via email/SMS/WA or verbally) containing of confidential banking information, such as credit card numbers, expiry date, CVV/CVC, OTPs, and so on. Affected credit cardholders will give the OTPs to fraudster either via a fake link provided by the fraudster, or verbally.
If the cardholder gives away this information, the fraudster has succeeded in accessing the victim’s credit card to be used for illegal online transactions.
Safe Tips to Avoid the Attack
- The Halo BCA phone number is 1500888 without any prefix. The Bank BCA’s WhatsApp number is 08111500998 (with a verified blue badge). The official BCA Instagram account is @GoodlifeBCA. You can check all official BCA social media accounts here.
- If you come across an offer to upgrade a credit card limit or add a supplementary card through social media, or telemarketing and other marketing tools, please corroborate the information by contacting Halo BCA at 1500888.
- Always maintain the confidentiality of your data such as card expiry date, CVV/CVC codes, OTPs, and so on. Never give away this information with anyone through any means.
- The customer/cardholder can request a credit card limit increase through the m-Admin feature on BCA mobile, and then select Credit Card Limit Request You can check full details here.
The following is a tutorial video on how to request a credit card limit increase on BCA mobile:
- For customers who do not have a BCA credit card and wish to apply for it, you can apply online via BCA official website. You can check full information here.
Stay alert! If you find yourself in this situation, please contact Halo BCA at 1500888 (without any prefix) or via WhatsApp Halo BCA 08111500998, Twitter @halobca or webchat www.bca.co.id
Always keep your data confidential, and don’t let the lures deceit you. For safety tips, please check www.bca.co.id/awasmodus.
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