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TERMS AND CONDITIONS FOR myBCA PT. BANK CENTRAL ASIA, Tbk

A. DEFINITIONS

  1. myBCA means a facility for making banking transactions on the Customer's account at PT Bank Central Asia Tbk (“BCA”) and for obtaining information on the products and/or services provided by BCA and other parties cooperating with BCA through a browser and/or a mobile application that can be downloaded from the official application/software distribution media designated by BCA, which is owned by the mobile operating system of the Customer's mobile device.
  2. Mobile version of myBCA means myBCA that can be accessed through a mobile application.
  3. Web version of myBCA means myBCA that can be accessed through the URL https://mybca.bca.co.id on a web browser.
  4. BCA ID means a username created by the Customer in the form of 6 to 21 characters consisting of numbers, letters, or a combination of both, which can be used to access the BCA e-channels determined by BCA.
  5. BCA ID Password means a personal password that must be created and entered by a BCA ID user to be able to use the BCA ID.
  6. PIN (Personal Identification Number) means a 6-digit personal identification number for use by the Customer to make a financial transaction via the mobile version of myBCA.
  7. Transaction Code means a code generated by myBCA for use in making cash withdrawals, cash deposits at BCA ATMs, or transactions at BCA branch offices without using a BCA ATM Card.
  8. BCA Credit Card means any type of credit card issued by BCA for the Customer.
  9. Investment Product means any mutual fund, government bond, and/or any other investment product marketed by BCA as a selling agent or distribution partner through the Welma feature on myBCA.
  10. BCA ATM Card means an ATM card issued by BCA for use by a BCA ATM Card holder to make certain banking transactions through BCA ATMs and/or other facilities as determined by BCA.
  11. Cellular Operator means a company that provides mobile/cellular network services.
  12. SMS (Short Message Service) means a short message service in the form of texts and/or numbers that can be received and/or sent via a mobile device.
  13. OTP (One Time Password) means a unique and secret password generated by BCA’s system and sent via SMS to the cellular phone number registered in the BCA e-banking phone numbers database.
  14. Customer means an individual customer that has a deposit account at BCA and/or a BCA credit card account.
  15. Quick Response Code or QR Code means a two-dimensional code consisting of three square pattern markers in the lower left corner, upper left corner, and upper right corner, with black modules in the form of dots in a square pattern or pixels, which can store alphanumeric data, characters, and symbols.
  16. QR Code for Payment or Payment QR Code means a QR Code that is used for contactless payment transactions by means of scanning.
  17. Transfer QR Code means a QR Code generated by myBCA mobile version or any other facility determined by BCA for use by the Customer in making a QRIS Transfer Transaction. 
  18. National Standard for Payment QR Code (Quick Response Code Indonesian Standard) or QRIS means a standard Payment QR Code established by Bank Indonesia for facilitating payment transactions in Indonesia.
  19. QRIS Transaction means a payment transaction using a Payment QR Code based on the QRIS on the mobile version of myBCA.
  20. Merchant Presented Mode (MPM) QRIS Transaction means a payment transaction using a Payment QR Code that is presented by the merchant for scanning by the Customer.
  21. Customer Presented Mode (CPM) QRIS Transaction means a payment transaction using a Payment QR Code that is presented by the Customer for scanning by the merchant.
  22. Cross-Border QR Transaction means a payment transaction using a Payment QR Code generated by merchants in countries determined by Bank Indonesia.
  23. QRIS Transfer Transaction means a transfer transaction using a Transfer QR Code.
  24. Login with Biometrics means a feature on the mobile version of myBCA provided for the Customer’s convenience in accessing the mobile version of myBCA using either fingerprint or face recognition.
  25. Biometrics means the physical characteristics that can be used to digitally identify a person, including fingerprint or facial recognition.
  26. Investment Source Account means the source account for making financial transactions in relation to Investment Products, as registered by the Customer when opening an Investment Product account at BCA.
  27. Welma means a feature provided on myBCA to facilitate investment transactions and/or information.
  28. Financial Diary means a widget that can be accessed by Customer in myBCA to obtain financial analysis (among others transaction information based on certain categories) which derives from transaction data on certain account and BCA Credit Card that have been connected to the Customer’s BCA ID.

B. myBCA REGISTRATION

  1. Any Customer that owns a BCA ATM Card is entitled to obtain and use myBCA.
  2. To use the mobile version of myBCA, the Customer must:
    1. have a SIM card from a certain Cellular Operator;
    2. have a cellular phone number that is registered in the BCA e-banking phone numbers database;
    3. install the myBCA application;
    4. create a BCA ID and a BCA ID Password;
    5. log in with the BCA ID and BCA ID Password or the Biometrics recorded on the Customer's mobile device (if the Customer activates the Login with Biometrics feature);
    6. go through the verification process in accordance with the provisions applicable at BCA;
    7. select the Customer’s account(s) and product(s) that will be linked to the BCA ID from the BCA ID Personalization menu;
    8. create a PIN, which is determined by the Customer.
  3. To use the web version of myBCA, the Customer must:
    1. access https://www.mybca.bca.co.id/;
    2. create a BCA ID and BCA ID Password, and if:
      1. the Customer has already owned a KlikBCA Individu, the Customer must enter the KlikBCA Individu User ID and PIN and Appli 1 response from the KeyBCA that is connected to the KlikBCA Individual account;
      2. the Customer has not already owned a KlikBCA Individu the Customer must enter the OTP sent to the cellular phone number registered in the BCA e-banking phone numbers database as selected by the Customer to receive the OTP. In order for the Customer's cellular phone number to be registered in the BCA e-banking phone numbers database, the Customer can register the Customer’s cellular phone number through BCA Automated Teller Machine (ATM) and/or other facilities provided by BCA;
    3. select the Customer’s account(s) and product(s) that will be linked to the BCA ID from the BCA ID Personalization menu.

C. TERMS OF USE

  1. After the Customer has completed myBCA registration, the Customer can use myBCA to make banking transactions on the Customer's account at BCA and obtain information on the products and/or services provided by BCA and other parties cooperating with BCA.
  2. For the Customer’s security and convenience in making transactions, the Customer agrees that BCA has the right to access the Customer's location when the Customer is activating myBCA for the first time or when the Customer is changing the mobile device.
  3. BCA has the right to verify the identity of the Customer that accesses or makes a transaction on myBCA, among other things, by verifying the Customer's personal data and/or asking the Customer to enter an OTP when making certain transactions on myBCA.
  4. The Customer must ensure the availability of funds in the Customer's account before making a financial transaction on myBCA. The Customer must correctly and completely provide all the required data for any financial transaction.
  5. The Customer can access information relating to the BCA Credit Card that is connected to the Customer's BCA ID on myBCA.
  6. The Customer must enter the PIN on the mobile version of myBCA or the KeyBCA Appli Response on the web version of myBCA to make financial transactions or other transactions as determined by BCA.
  7. The Customer must request a Transaction Code through myBCA before the Customer can make cardless cash withdrawals and/or cash deposits at a BCA ATM or other transactions at a BCA branch office without using the BCA ATM Card. The Transaction Code can only be used by the Customer for a certain period of time, which will be notified by BCA on myBCA. All consequences arising from the use of the Transaction Code shall be the full responsibility of the Customer.
  8. Any instruction from the Customer as stored in BCA’s data center shall be deemed accurate and is binding on the Customer and constitutes valid proof of instruction from the Customer to BCA for the relevant transaction, except as proven otherwise by the Customer.
  9. For CPM QRIS Transactions, the Customer must:
    1. select an account as the source of fund for making transactions (if the Customer has multiple accounts in 1 BCA ID);
    2. check and ensure the correctness of the transaction amount on the terminal before showing the Payment QR Code to the merchant for scanning by the merchant. By showing the Payment QR Code to the merchant, the Customer hereby states that the Customer has confirmed and accepted the transaction amount displayed on the terminal as shown by the merchant; and
    3. maintain the security of the Payment QR Code and ensure that the Payment QR Code is shown to the relevant merchant only for the purpose of scanning by the merchant.
    All consequences and losses arising from the Customer's failure to check and ensure the correctness of the transaction amount displayed on the terminal as inputted by the merchant and maintain the security of the Payment QR Code shall be the full responsibility of the Customer. The Customer hereby holds BCA harmless against all claims, suits, demands, and/or other legal actions in any form and from any party including the Customer in connection therewith. All disputes arising between the Customer and the merchant over any CPM QRIS Transaction shall be resolved by the Customer and the merchant without involving BCA.
  1. The transaction limit for myBCA shall follow the stipulated daily limit for myBCA, which will be notified in any form and through any means in accordance with the applicable law.
  2. The limit for QRIS Transactions, QRIS Transfer Transactions, and Cross-Border QR Transactions per transaction shall follow the limit determined by Bank Indonesia, while the daily cumulative limit for QRIS Transactions and Cross-Border QR Transactions shall follow the daily limit determined by BCA, which will be notified in any form and through any means in accordance with the applicable law.
  3. The daily limit for QRIS Transfer Transactions shall follow the transfer transaction daily limit of myBCA.
  4. BCA shall accept and process any instruction from the Customer as a valid instruction based on the use of the cellular phone number, BCA ID, BCA ID Password, Biometrics verification, PIN (for the mobile version of myBCA), and/or KeyBCA Appli Response (for the web version of myBCA). BCA is under no obligation to examine or investigate the authenticity or validity or authority of the user of such cellular phone number, BCA ID, BCA ID Password, Biometrics, PIN (for the mobile version of myBCA), and/or KeyBCA Appli Response (for the web version of myBCA) or assess or prove the accuracy or completeness of such instruction. Therefore, the instruction shall be deemed valid and legally binding on the Customer, except as proven otherwise by the Customer.
  5. Any immediate transaction instructed by the Customer to BCA is irrevocable for any reason whatsoever.
  6. For each financial transaction successfully processed by BCA based on the instruction from the Customer, the Customer will receive a proof of transaction in the form of a reference number, which will be saved in the Customer’s Transaction History as evidence that the transaction has been processed by BCA as long as there is no disruption to the communication network and/or Cellular Operator network.
  7. BCA reserves the right to not process any instruction for a financial transaction from the Customer if the balance in the Customer’s account at BCA is insufficient for the relevant financial transaction or if the Customer’s account is blocked/closed.
  8. The Customer shall be responsible for the accuracy and completeness of the transaction instruction sent to BCA through myBCA. BCA is not liable for any consequences arising from any incomplete and obscure data or inaccurate instruction from the Customer.
  9. When making a financial transaction on myBCA, the Customer must ensure, among other things, the correctness of the beneficiary’s name, account number, and transaction amount. The Customer shall be fully responsible for any consequences arising from the transactions made by the Customer, including any losses arising from the wrong beneficiary’s name, account number, and transaction amount.
  10. When the Customer makes a QRIS Transaction, the Customer must ensure the correctness of the merchant's name and the QRIS Transaction amount. The Customer shall be fully responsible for all consequences arising from the QRIS Transaction made by the Customer, including any losses arising from the Customer's failure to ensure the correctness of the merchant's name and the QRIS Transaction amount.
  11. Cross-Border QR Transactions shall be made in rupiah using the transaction exchange rate determined by BCA.
  12. When the Customer makes a Cross-Border QR Transaction, the Customer must ensure the correctness of the merchant's name and the QR Cross-Border transaction amount. The Customer shall be fully responsible for all consequences arising from the Cross-Border QR Transaction made by the Customer, including any losses arising from the Customer's failure to ensure the correctness of the merchant's name and the QR Cross-Border transaction amount.
  13. When the Customer conducts a QRIS Transfer Transaction, the Customer must ensure the correctness of the beneficiary’s name, account number, and the transfer amount. The Customer shall be fully responsible for all consequences arising from the QRIS Transfer Transaction made by the Customer, including any losses arising from the Customer's failure to ensure the correctness of the beneficiary’s name, account number, and the transfer amount.
  14. By making QRIS Transactions, QRIS Transfer Transactions, and Cross-Border QR Transactions, the Customer agrees that BCA has the right to provide the Customer's name and the Customer's cellular phone number to the beneficiary of the QRIS Transactions, QRIS Transfer Transactions, and Cross-Border QR Transactions, for identification purposes of the QRIS Transactions, QRIS Transfer Transactions, and Cross-Border QR Transactions.
  15. BCA will accept and process any instruction from the Customer as a valid instruction based on the use of the cellular phone number, PIN, and/or Transaction Code. BCA has no obligation to examine or investigate the authenticity or validity or authority of the user of the cellular phone number, PIN, and/or Transaction Code or assess or prove the accuracy or completeness of the instruction. Therefore, the instruction shall be deemed valid and legally binding on the Customer, unless proven otherwise by the Customer.
  16. The exchange rate for any transaction involving a foreign currency shall be the TT (Telegraphic Transfer) rate for that currency as also applied to transactions made through BCA ATMs.
  17. The Customer must upgrade the mobile version of myBCA if an updated version thereof is released on the official application/software distribution media designated by BCA.
  18. The Customer's failure to upgrade the mobile version of myBCA may result in the Customer not being able to use myBCA or otherwise having access only to certain features of myBCA.
  19. All records, tapes/cartridges, computer print-outs, copies, or any other forms of information or data storage media held by BCA shall constitute valid and conclusive evidence of the Customer’s instruction that is processed by BCA.
  20. The Customer accepts and acknowledges the validity, correctness, or authenticity of the proof of any instruction and communication electronically sent by BCA, including any documents in the forms of computer records or proof of transactions made by BCA, tapes/cartridges, computer printouts, copies, or any other forms of information storage media held by BCA. All such media and/or documents constitute the only valid and conclusive evidence of the banking transactions made by the Customer through myBCA, except as proven otherwise by the Customer.
  21. By making a transaction on myBCA, the Customer acknowledges that all communications and instructions received by BCA from the Customer shall be treated as valid evidence despite the absence of any document made in writing and/or signed by the Customer and BCA.
  22. Transaction data that can be viewed on the Transaction History menu are those made within the last 6 (six) months.
  23. The customer agrees that:
    1. BCA has the right to store and use the Customer's personal data and other data attached to the gadget or browser used by the Customer to download or access myBCA;
    2. BCA and/or other parties cooperating with BCA may obtain, access, store, and use data attached to the gadget or browser used by the Customer to download or access myBCA;
    among others, for the convenience and security of the Customer in making transactions as well as for the purpose of promoting BCA's banking products and other parties cooperating with BCA.
  24. The Cellular Operator has the right to charge the Customer a fee for each transaction made, whether successful or unsuccessful, during the account connection process on myBCA.

D. LOGIN WITH BIOMETRICS

  1. For the Customer’s convenience in accessing the mobile version of myBCA, the Customer whose mobile device has a biometric scanner feature may activate the Login with Biometrics feature using the Biometrics the Customer has registered on the mobile device that was used by the Customer to download the mobile version of myBCA.
  2. To be able to use the Login with Biometrics feature on the mobile version of myBCA, the Customer must:
    1. have at least 1 (one) Biometric recorded on the Customer's mobile device;
    2. activate the Login with Biometrics feature on the Settings menu of the mobile version of myBCA.
  3. By activating the Login with Biometrics feature, the Customer agrees to use the Biometrics that the Customer has registered on the mobile device that was used by the Customer to download the mobile version of myBCA, for authentication purposes when the Customer accesses the mobile version of myBCA.
  4. The Customer can disable the Login with Biometrics feature by accessing the Settings menu on the mobile version of myBCA.
  5. BCA reserves the right to disable the Login with Biometrics feature, among other things, if:
    1. there are no more Biometrics recorded on the mobile device that was used by the Customer to download the mobile version of myBCA;
    2. the Customer changes the BCA ID password;
    3. the Customer logs in by entering the BCA ID and the BCA ID Password;
    4. the Customer registers new Biometrics on the mobile device that was used by the Customer to download the mobile version of myBCA;
    5. the Customer does not log in to the mobile version of myBCA through the Login with Biometrics feature for 30 (thirty) consecutive days.
  6. The Customer must check and ensure that the Biometrics recorded on the mobile device that was used by the Customer to download the mobile version of myBCA are the Customer's own Biometrics.
  7. The Customer is fully responsible for and holds BCA harmless against all consequences arising in connection with any misuse of the Login with Biometrics feature of the mobile version of myBCA.

E. BCA ID, BCA ID PASSWORD, PIN, KEYBCA APPLI RESPONSE, OTP, AND TRANSACTION CODE

  1. The BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code may only be used by the relevant Customer.
  2. NThe Customer must keep the confidentiality of the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code by:
    1. not disclosing the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code to other people including family members or people closest to the Customer;
    2. not storing the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code on cellular phones, other objects or media in a way that allows such BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code to be known by others;
    3. exercising due care in using the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code so that they are not visible to others;
    4. not using the cellular phone number, BCA ID, BCA ID Password, and PIN that are determined or selected by others or that are easy to guess, such as a date of birth or any combination thereof and a telephone number.
  3. Any misuse of the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code shall be the Customer's sole responsibility. The Customer hereby holds BCA harmless against all claims arising from any parties including the Customer as a consequence of any misuse of the BCA ID, BCA ID Password, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code.
  4. The use of the BCA Password ID, PIN, KeyBCA Appli Response, OTP, and/or Transaction Code on myBCA has the same legal force as a written instruction signed by the Customer.
  5. The Customer can change the BCA ID Password and PIN at any time through the facilities provided by BCA.
  6. If the Customer's SIM Card issued by the Cellular Operator and/or the Customer's mobile device are lost/stolen/transferred to another party, the Customer must contact the nearest BCA branch office or Halo BCA to block/close access to myBCA. All transaction instructions based on the use of the cellular phone number, PIN, BCA ID Password, OTP, and/or Transaction Code that occur before BCA’s authorized officer receives a notification thereof from the Customer shall be the full responsibility of the Customer.
  7. The Customer must ensure that the mobile device and/or computer and web browser application used to access myBCA meet the standards set by BCA and are free from any malware, viruses, and various applications that may harm the Customer and/or adversely interfere with the Customer's transactions through myBCA.
  8. BCA reserves the right to block the Customer's BCA ID if the BCA ID remains inactive for a certain period of time determined by BCA.
  9. BCA reserves the right to delete the Customer's BCA ID if all accounts in the Customer's CIN (Customer Identifier Number) have been completely closed. Any BCA ID that has been deleted is available for reuse by either the same Customer or other Customers.

F. WELMA FEATURE

General Terms for Welma Feature

  1. The Investment Products marketed by BCA through the Welma feature on myBCA do NOT constitute BCA’s products, and therefore BCA shall not be liable for any claims and risks arising in connection with the Investment Products. BCA only acts as a selling agent for the Investment Products.
  2. Any investment in an Investment Product does NOT constitute part of third-party deposits at BCA so it is not guaranteed by BCA and is NOT COVERED by the government’s guarantee or deposit insurance scheme as referred to in the laws and regulations on the deposit insurance institution. Any investment in an Investment Product involves risks that may cause Customer to lose some or all of their invested capital. Any Investment Product chosen and purchased by Customer constitutes the sole decision and responsibility of the relevant Customer.
  3. BCA shall not be responsible for the correctness, accuracy, or completeness of any information and materials related to an Investment Product obtained by BCA from the Investment Product owner.
  4. Customer must in the first place understand the characteristics, features, risks, benefits, and costs associated with the transactions involving an Investment Product before deciding to purchase such Investment Product.

Terms of Use for Welma Feature

  1. The Customer can obtain information about an Investment Product and make financial transactions on an Investment Product through the Welma feature on myBCA.
  2. To make financial transactions or obtain portfolio information on an Investment Product through the Welma feature on myBCA:
    1. the Customer must have a cellular phone number that shall have been registered in the BCA e-banking phone numbers database.
    2. the Customer shall have opened the relevant Investment Product account at the nearest BCA branch office, through myBCA, and/or other facilities provided by BCA;
    3. the Customer must have an Investment Source Account, which has been connected to the BCA ID used in myBCA and whose data have been verified with the relevant Investment Source Account.
  3. The Customer who registers for the BCA ID on BCA’s e-channel can access the Welma feature on myBCA by using the BCA ID and the BCA ID Password that have been previously registered and is required to connect the Customer’s account to myBCA before the Customer can make investment transactions through the Welma feature on myBCA or other transactions as may be determined by BCA.
  4. Before making transactions through the Welma feature on myBCA, the Customer must understand, read, and accept all the provisions related to the investment transactions through the Welma feature on myBCA.
  5. BCA has the right to determine the limit for the investment transactions through the Welma feature on myBCA, and the limit will be notified by BCA in any form and through any means according to the applicable law.
  6. The currency of the Investment Source Account and the currency of the account to which the proceeds of the sale of an investment product will be credited must be the same as the currency of the Investment Product purchased or resold.
  7. SAll transactions that have been instructed by the Customer to BCA cannot be canceled for any reason. However, the Customer can stop the periodic mutual fund purchases by submitting an application for termination at the nearest BCA branch office or through other facilities as may be determined by BCA.

G. FINANCIAL DIARY

  1. Through Financial Diary Customer may, among others:
    1. obtain transaction information based on certain categories which derives from certain transaction data during a certain period that occurs in account and BCA Credit Card that have been connected with the Customer’s BCA ID;
    2. obtain notification of certain transaction that occurs in account and BCA Credit Card that have been connected with the Customer’s BCA ID.
  2. The Customer authorizes to BCA to automatically record, recapitulate, and categorize transactions for every transaction that occurs from certain account and BCA Credit Card that have been connected with the Customer’s BCA ID.
  3. Customer agrees that transactions data shown in Financial Diary are not proof of transactions made through the Customer’s account and BCA Credit Card, but only aims to facilitate the Customer to obtain financial analysis of transactions made by the Customer. In the event of discrepancies between transaction data shown in Financial Diary and transaction data recorded in Customer’s account statement provided by BCA to the Customer through means other than Financial Diary, among others account statement, pass book, KlikBCA Individu, m-BCA, and myBCA, then transaction data recorded in the Customer’s account statement shall prevail.

H. UNDERLYING DOCUMENTS

  1. The Customer can upload the underlying documents for foreign currency purchases in the form of a soft copy on myBCA according to the format determined by BCA.
  2. The Customer must:
    1. check and guarantee the authenticity and correctness of the underlying documents for foreign currency purchases uploaded on myBCA;
    2. ensure that the uploaded underlying documents for foreign currency purchases remain valid and that the use of the underlying documents for the transactions does not exceed the period prescribed by applicable law;
    3. ensure that the data inputted when uploading the underlying documents conform with the data contained in the uploaded underlying documents for foreign currency purchases;
    4. provide BCA with the original underlying documents if so requested by BCA at any time.
  3. BCA has the right to refuse or accept the underlying documents for foreign currency purchases that are uploaded by the Customer on myBCA.
  4. The Customer can use the underlying documents for foreign currency purchases that have been successfully uploaded to myBCA to make a foreign currency transfer with the source of funds denominated in the rupiah if so required by the applicable law. The Customer shall be fully responsible for the correctness of the underlying documents used by the Customer to make foreign currency transfers on myBCA.
  5. The Customer hereby holds BCA harmless against any claims, suits, and/or other legal actions of any kind brought by any party in connection with the Customer's foreign currency purchase transactions, including any error in the data of the underlying documents inputted by the Customer on myBCA.

I. BLOCKAGE OF myBCA ACCESS AND TRANSACTION CODE

  1. The Customer’s access to myBCA will be blocked if the Customer:
    1. enters the wrong BCA ID Password 3 (three) times in a row;
    2. enters the wrong PIN or OTP 3 (three) times in a row on the mobile version of myBCA;
    3. enters the wrong KeyBCA Appli Response 3 (three) times in a row on the web version of myBCA;
    4. requests BCA to block the BCA ID according to the provisions applicable at BCA.
  2. The Customer is prohibited from hijacking, duplicating, imitating and/or modifying myBCA on any electronic device. All consequences arising in connection with such actions committed by the Customer shall be the full responsibility of the Customer.
  3. If the Customer’s access to myBCA is blocked, the Customer must contact Halo BCA to reset the BCA ID Password or PIN according to the procedure that will be informed by the Halo BCA officer.
  4. If the Customer’s BCA ID, access to myBCA, and/or for e-banking phone number are blocked or if the Customer enters the wrong Transaction Code 3 (three) times in a row when making a transaction at a BCA ATM or at a BCA branch office, all active Transaction Codes, whether generated by myBCA or any other BCA banking products and services, cannot be used by the Customer.

J. FORCE MAJEURE

In the event BCA is unable to process any instruction from the Customer, whether partially or wholly, due to events or causes beyond the control or capability of BCA, including but not limited to natural disasters, war, riots, equipment/system/transmission breakdown, power failures, telecommunication disruption, government policy prohibiting BCA from providing services through myBCA, as well as any other events or causes beyond the control and capability of BCA, the Customer hereby holds BCA harmless against all claims of any kind in connection therewith.

K. TERMINATION OF myBCA

  1. myBCA service will be terminated if:
    1. the Customer requests BCA to terminate myBCA, among other things, because the Customer no longer uses the relevant BCA ID or cellular phone number;
    2. all of the BCA IDs used for myBCA are blocked/deleted;
    3. the Customer closes all the Customer’s accounts at BCA.
  2. BCA reserves the right to terminate myBCA service to the Customer, among other things, if the Customer uses myBCA to commit any unlawful acts or activities.

L. DISPUTE RESOLUTION

  1. The Customer agrees that any dispute or difference of opinion arising out of and/or relating to the implementation of these Terms and Conditions for myBCA between the Customer and BCA will be resolved in an amicable manner.
  2. Any dispute or difference of opinion that cannot be resolved amicably between the Customer and BCA will be resolved by means of banking mediation at Bank Indonesia or the Financial Services Authority or by means of mediation through an Alternative Dispute Resolution Institution included in the List of Alternative Dispute Resolution Institutions established by the Financial Services Authority.
  3. Any dispute or difference of opinion that cannot be resolved in an amicable manner and/or by means of mediation as described in item 2 above shall be resolved through the District Court of Central Jakarta, without prejudice to BCA's right to file any suit or claim through any other District Court within the territory of the Republic of Indonesia.

M. MISCELLANEOUS

  1. Any complaints related to myBCA must be lodged by the Customer with BCA no later than 3 (three) months from the date on which the transaction on myBCA is made.
  2. The Customer must immediately notify BCA in writing of any change in the Customer's data.
  3. The Customer can contact Halo BCA or any BCA branch office for any issues related to the transactions, access blockage and/or termination of myBCA.
  4. The Customer must contact the relevant Cellular Operator to handle any issues related to the SIM Card, Cellular Operator network, internet network on the mobile device, usage bills issued by the Cellular Operator, SMS fees, and the Cellular Operator’s value-added services.
  5. BCA has the right to modify these Terms and Conditions for myBCA, and such modification will be notified by BCA to the Customer in any form and through any means in accordance with the prevailing law.
  6. The Customer hereby undertakes to comply with these Terms and Conditions for myBCA and all the provisions applicable at BCA concerning the services, facilities, and transactions that can be made through myBCA, which will be notified by BCA to the Customer in any form and through any means in accordance with the prevailing law.

These Terms and Conditions for myBCA of PT Bank Central Asia Tbk have been adjusted to ensure compliance with the prevailing laws and regulations including Regulations of the Financial Services Authority

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